Tag: Marketing

  • Black Hat Hack

    „I‘ve got it! Listen to this one: „Conventional auto-black turns you tan-wreck? Never again: A new you with Lagos blue.‘ That‘s good. Powerful. Suggestive. We‘re done, team.“

    Riba Shi leans back on his lounger, a fluffy white affair. The guru on his cloud has spoken. His virtual reality glove points at the bright future, a larger than life 3D representation of a bottle of their new product taking centre stage. 

    Taru Van squeezes the steering wheel adorning her own lounger, a red sports-car. Never no criticism to be uttered in a brainstorming session. Not even when the ultimate poser comes up with the worst slogan ever, and expects you to applaud.

    Smile. Focus on doing better.

    Let someone else stop that phrase from ruining the prospects of a perfectly viable product.

    Not easy, in the fifth hour of a pre-launch meeting that was supposed to last ninety minutes. 

    Taru Van normally cherishes the forty second floor view. Today, watching the sun glide into the glittering Lagos Lagoon is insufficient compensation for the ongoing hardship. 

    Seven of them steaming, faces gleaming despite the perfect chill.

    Production reported upscaling issues. Business as usual a this stage. What works fine for a one hundred liter lab container might not produce the same results in a ten thousand liter tank. Adjustments needed to be made here, there, and at one more step. As if anyone not involved in the actual manufacturing process cared. But it‘s mandatory to pretend to listen, while checking messages or compiling the groceries shopping list for the weekend.

    Unless you‘re over-diligent Quality Control. Their representative, the new guy, listened for real. He didn‘t like what he heard and countered with an impromptu thirty minute stand-up. Something about potential shelf life issues caused by all those last minute twists, including a most deplorable one initiated by Financial insisting on cheaper packaging. The scene sent Taru Van wondering if the new guy will last long enough to make it worthwhile to memorize his name.

    International distribution contributed unexpected regulatory requirements. Some minor markets have funny ideas, concerning product specifications. Compliance not achievable at short notice, unless additional resources are made available. Proposal to reduce the initial launch scope. Once the product is established in the trendsetting mega-cities, the backwater clients will clamor for access, and the regulators will go flexible. Business as usual, again. And Financial of course demanded additional savings, to make up for the lost earnings from the Americas, the Europes and Japan.

    This triggered another angry rant from Quality Control. Absolutely no way for them to postpone the purchase of some expensive equipment. Taru Van noticed how attentively Financial listened. A bad sign. Typically leads to a spreadsheet. First stage of doom. The new guy in Quality Control excels at digging his own grave. Definitely no need for her to learn that name.

    All this was bad, and excruciatingly long-winded. Taru Van suffered. But compared to the currently ongoing disaster, the first phase of the meeting was a holiday.

    The latest management fad from Cairo has wormed its way into the occasionally cloudy mind of their technically incompetent but extremely charismatic CEO:

    „Only creative tasks will retain the best talent. Provide them with the chance to shine, and they’ll stay. In-house all the creative tasks currently outsourced to advertising agencies.“ 

    At thirty five, Taru Van has seen her fair share of fads foam up, and trickle back down.

    She‘s old enough to recall last century style meetings, with chairs around a conference table instead of a 3D projection area. Her internship at a small health food company led by an ancient eco-warrior taught her more history than twelve years of virtual immersion at school. That boutique insisted on keeping equipment until it broke down. Which chairs and tables do far less frequently than 3D equipment. An obsolete meeting culture persisted.

    When Taru Van moved on to a proper job, her new colleagues called her first encounter with a virtual reality glove the best office comedy ever. She had to endure a lot of jokes, until the next generation of devices was rolled out and everybody had to acknowledge that she’s actually quite good at technology. She has survived her share of fads and will survive more.

    But middle management sloganeering?! That‘s never going to work.

    Oh, good. Klen Fado from R&D is doing the needful to stop Riba Shi‘s stupid phrase.

    Taru Van wants to sleep at home tonight. She needs a slogan.

    Creativity 101, let your mind wander.

    Without personalized loungers, their forebears had to make do with variations in business attire, to express their inner selves. The likes of Riba Shi wore broad, aggressively colored ties. Ladies were provided with slightly more choice. An early Taru Van would have gone business vamp.

    A bright red dress, in sharp contrast with her black skin. Flashy, in a cute, outmoded way.

    But wearing the usual aluminiumish suit on her sports car lounger, that‘s far more comfortable. Safety and hygiene would also have been issues, with legacy attire. And who‘d dare go without functional garb, when every street corner is plastered with posters reminding citizens: „You like to breathe? You hate to bake? Wear functional, for a good ambiance!“

    Creativity 101 strikes. Totally unlike lightening. Taru Van clears her throat and goes:

    „Klen Fado, Riba Shi, apologies for interrupting your perfectly fascinating exchange, but how about this permutation: ‚Lagos blue. Wear it. Feel it. Live it.‘“

    Taru Van did it. Their faces tell it all. Five displays of relief, one case of badly concealed hatred.

    The appreciative comments come flooding:

    „Without even mentioning it makes you look like naturally black people? That‘s clever. The lighties are going to love it. Already hear them lying: ‚It‘s a wellness thing, really. Would never aspire to conceal my natural skin color. Not my way. The darkening, that‘s just a side effect.“

    „People will wonder, what‘s behind that slogan. We want them to guess. To get them emotionally engaged. And ready for the product they’re about to discover. Sometimes, you need to gate crash. Sometimes, you better sneak in through the back door.“

    „What I really like is how we don‘t even deign compare with conventional darkeners. Auto-black, that‘s basically the concept of cooking oil applied to humans. Sick, plain sick. Millions dying too early, because of all this sun-bathing and the cancers it triggers. People don’t want to turn crusty. They don’t insist on premature death. They long for dark. Totally different game…“

    Klin Fado from R&D in passionate mode, that‘s going to take a while.

    Taru Van has heard it all, many times, and lets her mind wander once again.

    She can‘t help wondering how the aliens feel about this scene, if they‘re listening in.

    The upper floor neighbors, as they‘re mostly referred to nowadays, are assumed to have access to all virtual reality equipment. That‘s where they show up, once or twice a year.

    As dark skinned women, with African or South Asian looks. The scene always unfolds according to the same script: The nightly entertainment of some innocent middle class family gets interrupted by a thirty second statement urging them to make the world a better place: „We have this dream…”

    Same exhortation, for fifty years. The world obviously isn‘t a good enough place yet.

    Despite the substantial efforts triggered by the persistent neighborly interest.

    The aliens never threaten to use force. But signals scientifically certified as coming from one and the same very distant spot are scary. Even more so when there is exactly nothing, no potential source whatsoever, at that spot. Not even according to the most advanced instruments.

    Superior technology taking an interest in local affairs, that’s not negligible.

    Governments, supranational institutions and charities dutifully devised policies. And a global multitude of individuals decided not to end up on the wrong side of the upper floor neighbors. Showing off receipts for donations and diligently paid taxes replaced conspicuous consumption as status symbol. And everybody suddenly longed to be black.

    That obsession with skin color strikes Taru Van as odd. The aliens manifest themselves as black women. Why the craze about just one of their properties? It’s perfectly possible that being female beats complexion. But global opinion, men and women alike, went the other way.

    Taru Van’s father always entertains family gatherings with the anecdote of his first skin darkener client. A regular customer at his convenience shop, a lady with not so dark skin, had bought one tube of lightener per week for years. One day, she suddenly asked if by any the chance the opposite would be available. Preferably without having to sunbath, because heat caused her discomfort. From one week to the next, she had switched aspirations.

    „… if you take the numbers seriously, sunbathing in public should be prohibited. We did it for smoking, we did it for unassisted driving, we wouldn’t dream of allowing anyone to operate an internal combustion engine outside of a carefully ventilated museum,…“

    Klen Fado‘s voice turns shrieky when passion strikes. Unpleasant. Has to be endured.

    A mind has to think. Taru Van tells hers to contemplate a really weird scenario:

    If ever the upper floor neighbors turned out to be a black hat hacker exploit, would people switch back? After so many years? Would anyone dare display lack of respect?

    Taru Van has endured so much white whining, about black privilege and presumably denied opportunities, she’s sure certain she’d never walk that road. Not even if she experienced actual, verifiable discrimination. Claiming special treatment, that’s so undignified.

    Silence? Klen Fado done? A nod from Riba Shi? All is well that ends well – dinner ahead.

    Like this? Want more of it? Whatch out for Beautiful potholes, an upcoming dime novel

  • Low Score

    Three hundred and eighty five. 385. Thirty five soccer teams. A train full of adults. How much time would it have taken them? Assuming an average of five hours, it adds up to 1790 hours. Eighty person days. Wasted. Plus her own contribution. Another 10 hours.

    Synat shakes her head in disgust. She’s so sick of this quest. The needle in the haystack. The pearl among the pebbles. Something, anything to work on. She should have taken a nap, instead of sifting through this rubbish. Result would have been exactly the same.

    In her brighter moments, Synat remembers how this used to be a fun job. Relatively speaking. Pleasure and wage slaving, that’s like spicy bland. But it wasn’t all bad.

    „You’re a skilled software developer“ the head hunter said. „With a specialization in targeting. And you like books. The entertaining kind. The ones people buy without second thoughts. Just for the fun of reading them. In this job, you can make the most of all your strengths.“ Synat recalls both the suit, the smell of his after shave and the pitch as if their encounter had happened yesterday.

    The proposal sounded attractive. Vague, but interesting. She agreed to engage with a meeting room full of Mmakuko Inc managers. Thought some sense into their very high level project outline. Got herself hired. Dove right in and did her targeting thing.

    She was provided with three socioeconomic criteria. Audience must haves, from a marketing point of view. Sufficient numbers. Acceptable purchasing power. Dearth of products.

    Combining these requirements with publicly available data on reading habits, Synat compiled a little jewel of a prototype of an analytical tool. The good old days.

    They didn’t last long. At first, the downhill motion was gentle. Refining the beta version of her creation against both past beststellers and middle-of-the-road fare involved some tedium. But it was the rewarding kind of drudge. Dig, dig, dig. See the correlations. Get a better idea.

    Synat identified three promising target cohorts:

    • Centrist to mildly progressive men with no or little tertiary education, ages twenty to fifty. The nicer kind of football fans, in her private words.
    • Outwardly conformist, closetly anarcho-sarcastic women caring for kids. The momma bitches, to a career-first-no-time-for-family female person.
    • Terminally old seniors of the non-nostalgic persuasion, often house- or even bed-bound due to physical ailments. Proto-zombies, for any younger-than-thirty mind.

    To Synat’s surprise and the joyful benefit anticipation of her superiors, her supposedly distinct groups turned out to share a number of preferences:

    • They like their entertainment devoid of graphic violence and explicit adult content. Don’t want to blush in case their spouse, kids or nurse has a look.
    • They sometimes need their hands and eyes for other tasks, or have trouble using limbs or senses in the first place. Content has to be suitable for audio delivery.
    • They cherish protagonists who look, sound and feel familiar. A cast of mostly straight black plain talkers. No racism, homophobia or cultural sense of mission involved. Just familiarity.
    • They appreciate action over contemplation. Plots should proceed at a robust pace. „It needs to keep you awake“, in the words of a proto-zombie interviewed for in-depth understanding.
    • They insist on happy to bittersweet outcomes. Too grown-up for fairy tales and too burdened with challenges in real life, they prefer the middle path.

    Synat’s next steps were obvious. Transform this very general understanding of the aggregate target audience into patterns a machine can learn to identify. Build a first, crude benchmarking tool. Test and tweak. Test again and tweak again. Again and again and again.

    With hindsight, they weren’t that bad, the later stages of the old days. Felt stressful, at the time. But only for her lack of an idea of real ordeals. If only a whole working life could consist of the stresses of first version development.

    Synat recalls how she used to complain. Nearly drove out Lyreetsa, her companion, with her moaning. No sane being should have to monitor the processing of decades of straight couple, good bloke and best friend dialogues. Nor should she be forced to analyze the pleasure patterns involved in football fandom, housekeeping or shopping.

    Synat suffered a nervous breakdown. She was diagnosed with acute mainstream pursuit empathy fatigue. Not good. But the money Mmakukos finally found a budget for the two assistants she had been requesting for a year. She pulled herself back together.

    One horrible day, Mmakuko management declared her done. They called for files and triggered a deluge. Tens of thousands of potential books by nearly as many authors flooded the servers.

    The wall of content. Synat feared for her poor software. Too big a task for such a fragile creation, fresh from the drawing board. To her shock, it performed impeccably. While she was still trying to slow things down, warning about the limitations of an algorithmic approach and arguing for wet vetting, their first local bestseller turned global triumph.

    Translations into twenty-six languages followed. Hype all over. The news called Mmakuko the new Wr@z. Lagos was declared THE fiction hotspot. She was called a prodigy. And the dark witch. On social networks, she got stalked by precious few fans and innumerable trolls.

    Writers make vicious foes. Good at finding the words that hurt. As if it was her fault, that a lot of newcomers scored high. Which they typically didn’t even do. Not in their initial submissions. They were just more willing than proven authors to read the feedback, adjust and try again.

    That’s how it works, with Synat’s Bestsellerator. You submit, it checks. Depending on traffic and submission size, you wait for a couple of minutes. Half an hour at most, at peak times. You find a score in your inbox. Accompanied by suggestions for improvement. You rewrite and resubmit.

    Obigele Akwukwo, the author of Mmakuko’s longest running series „Stuck and no go“, readily confesses she had to submit the first episode eleven times, to barely make it into the 90+% range that was considered sufficient in her days. Managed 89% in her seventh round, only to drop back. „Swallow your pride and keep trying“ was her standard advice for novices.

    Ninety percent. So little. Synat marvels at the progress she has been privileged to witness. Nowadays, a mere ninety percent is nothing. 99%, that’s the threshold triggering the alarm.

    385 alarms, and not one with a clear potential for the 99.9% needed for a conventional publishing slot. Two might have a chance to get e-published, as niche products. Plus three more, if they adapt the cast. Everything else is hopeless. And her software is obsolete.

    No more need for a Bestsellerator. If you want good, solid entertainment meeting current audience expectations, only a novelbot will deliver. More reliably. More precisely targeted. Synat provided the foundations, and the world built on them. From assessment to outright creation, a step that was considered impossible in her heydays, proved to be no big deal. The next generation just did it. Her software is obsolete. She’s obsolete.

    One more task best performed by artificial intelligence. And once again, humanity will split along the usual lines. Audiences will lap up novelbot output, glad to get exactly what they want. At a competitive price. Obsolete professionals will shriek. And politicians waffle.

    „Synat? What are you doing, Synat? Don’t tell me you’re at it, again? Running the Bestsellerator, are you? Synat. We talked about this, Synat. You no longer need to do this. No more home office, Synat, remember? It is all fine without you performing, no problem…“

    Lyreetsa. Even the tone of her voice triggers a rage these days. Pretending compassion. Only achieving to sound haughty. Talking like to a stupid deaf person. Loudly. With extra pauses between each and every single word.

    Lyreetsa is going to say the new d-word next. Always says d-words. That’s insulting. Completely insane herself. Still insists on writing poetry. Despite all the lyricbots out there, doing it so much better. For all tastes. Lyreetsa is totally mad. And dares calling her d-words.

    „Synat, come on now, be a good girl. We will now quit this program, here we go. All is fine and backed-up twice, the way you like it, see? And now we will switch off…“

    No way. There is only so much interference Synat is willing to tolerate, for the sake of peace and non-violence. Lyreetsa will not touch her machine. That’s like rape, that is. Hitting out at the unwarranted hand trying to do the forbidden, Synat beats off the assailant.

    „Ouch, you bloody bitch. What the hell was that for, Synat? I’m just trying to switch off that damn computer, and you hit me?! Do I need to remind you, again, what Dr. Morales said, about hitting? No hitting. Never no hitting, Synat. If you keep hitting, we will have to move you…“

    She goes on and on. Synat won’t deign comment. Pretends not to have heard the d-word. It has by now been mentioned, as she knew it would. But she won’t react. As long as her machine is safe, she endures. It his her fundamental right to assess Bestsellerator submissions. Even if there are so few of them, nowadays, and of such poor quality. A right is a right.

    Lyreetsa is still waffling. Poets = waffle. Takes her a couple of minutes to understand they are done talking. Finally beats a muttering retreat and leaves the room. So far, so good.

    Once the door is closed, Synat quickly activates her spyware. She might be getting a tad oldish. Her thinking might be slightly less fast and flexible than it used to be. But she’s still clever enough to stay one move ahead of a mere poet. If Lyreetsa dares call an ambulance to have her evacuated to an asylum, she will buy herself time by setting off fire alarms and dash off. Still a couple of tricks up her sleaves, even in pajamas. All hell will break lose if they dare.

    But they don’t. Lyreetsa only calls nurse Ramoles: „Ramo“ She always calls her that. Stupid, disrespectful nickname. „Ramo, she’s driving me mad. No, you don’t understand, just let me explain. She has been at it, again. For twelve hours.“ Here we go again. A lie. Can’t even read a watch or count, the traitor. Ten hours. Ten. Not twelve.

    „She has been sitting there all day, Ramo. Running that stupid software. She could do anything. Look out the window, watch TV, listen to an audio book. She could knit. They say knitting is very good, against the restlessness associated with dementia.“ And the new d-word again. Synat seriously hates d-words. The old d-word, depression, was bad enough. The new one is worse.

    „Pretty quiet activity, knitting. Peaceful. Artisanal. Crafty.“ Poets. Trust them to waffle. The little information there is might be wrong, but never lost for words. Poets…

    „She could knit. Bought her wool and needles. Trust her not even to try. Insists on running that stupid software instead. No, Ramo, don’t interrupt me. I know you’re going to say I should let her proceed. As long as she doesn’t burn down the house,… I know, I know, I know. But this is a computer she’s using. And it’s fully connected. You can’t be sure, nor can doctor Morales, that she’s bonkers enough no longer to be able to wreak havoc…“

    Twenty years ago, Synat would have held her breath in suspense. Nowadays, she lacks spare respiratory capacity, but excitement she still does feel. Did her ruse work?

    „No, Ramo, she’s not that gone. She only pretended not to be aware of the date, or recall her age. That was her at her deceitful best, a trick to be allowed to keep her infrastructure. Don’t you dare call me paranoid, Ramo. I am not, and this is insulting. No, I don’t. „Paranoid behavior“ is exactly the same as „paranoid“. I won’t argue with you, of all people, about words…“

    Synat relaxes back into the comfort of her multipurpose day chair. She won. Cool.

    A couple of minutes later, she no longer remembers what the fuzz was about. Only recalls a very good feeling. Well worth the effort. Whatever that effort was. It did involve the Bestsellerator. Doing her job. That was vitally important. She has to keep it up. As long as she can.